Terms of use and privacy policy
The purchase conditions that we are informing you of as visitors to our website apply to the sale of products from the ARTE & BELLEZZA product range, headquartered at 4 Bose Milićević Street, Belgrade (hereinafter referred to as: Merchant) through the website arteandbellezza.com
Basic company information
Business Name: Dragana Mirčetić pr Retail Trade via Mail or the Internet Arte & Bellezza Belgrade
Address: 4 Bose Milićević Street, Belgrade
Activity: Retail Trade via Mail or the Internet
Activity Code: 4791
Company Registration Number: 65759489
Tax Identification Number (TIN): 111947055
Website: arteandbellezza.com
Contact Email: arteandbellezza@gmail.com
Contact Phone: +381 66 9484444
Purchase procedure
Purchases of products sold through the site arteandbellezza.com may be made by visitors to the site.
By ordering the product, the customer accepts these Terms of Purchase.
It will be considered that the confirmation of the order by the Merchant concludes the contract between the Merchant and the customer.
Purchase
Purchases can be made by visitors to the site by entering the required information: name, surname, address, contact phone number, and contact email.
Delivery costs are not included in the product price but are calculated during the purchase process based on the selected products, delivery method, and delivery address.
Statement on Conversion
All payments will be made in the local currency of the Republic of Serbia – dinar (RSD). For informational purposes, prices in other currencies are displayed using the exchange rate (middle rate of the National Bank of Serbia). The amount charged to your payment card will be expressed in your local currency through conversion at the exchange rate used by card organizations, which may not be known to us at the time of the transaction. As a result of this conversion, there may be a slight difference from the original price listed on our site. Thank you for your understanding.
Payment Methods
Payment for orders placed through the website arteandbellezza.com can be made by credit/debit card or cash on delivery.
The fiscal receipt will be sent to the customer via email along with the order.
Delivery
After the customer sends the order, the order processing status begins. During processing, a confirmation email will be sent to the customer.
In case of any uncertainties or issues related to the order, the Merchant will contact the customer without delay. When making a purchase, the buyer is required to provide the recipient’s contact details so that the delivery person can reach them if they are not found at the address.
Delivery is handled by our logistics partners: Post Export, Post Express, and FedEx.
The delivery time within Serbia is 1-3 days.
Arte & Belleza is not responsible for the amount and collection of delivery costs; these may vary and depend on several factors defined independently by the logistics partners.
Arte & Belleza ships its products worldwide.
UK
The expected delivery time is between 7 and 15 business days. Delivery is handled by FedEx. VAT at 20% will be charged by the British government, and Arte & Bellezza, as the merchant, is not responsible for this. The expected customs duty that needs to be paid before receiving the shipment is usually 2%. Customs duties may vary and depend exclusively on the customs regulations of the United Kingdom. Arte & Bellezza is not responsible for the percentage of import duties.
USA
Here’s the translation:
The expected delivery time is between 7 and 15 business days. Delivery to the United States is handled by FedEx. The expected customs duty that needs to be paid before receiving the shipment is 8%-14%. Customs duties may vary from state to state and depend exclusively on the customs regulations of the United States. Arte & Bellezza is not responsible for the percentage of import duties.
EU (EU and non-EU countries)
If you are ordering from Europe, the expected delivery time is 7-15 business days. VAT will not be included in the prices you see at checkout. Depending on the country from which you are ordering, additional VAT costs will range from 17%-27% of the total price. If you are ordering from Switzerland, VAT will be approximately 8%.
All types of payments by the recipient related to the import of FedEx shipments depend exclusively on the customs and other regulations of the country to which the package is being exported.
Australia
If you are ordering from Australia you can expect an additional import charge of 10% (VAT), no customs duties for orders under AUD1000.
Track your order
When your order is confirmed, you will receive a delivery notification. This will include a tracking ID for your order. You can track your order through the link provided in the email.
If you cannot find your tracking code, please contact our customer support team at arteandbellezza@gmail.com.
If you wish to order from a country not listed in this section or have additional questions or concerns regarding your shipment, VAT, and import duties, feel free to contact us at arteandbellezza@gmail.com. We will do everything we can to assist you with any additional costs that may arise. Transparency regarding any potential costs on your part is one of our priorities.
Prices
All prices displayed on the website arteandbellezza.com are expressed in dinars.
For all orders, the applicable prices at the time of payment confirmation will be used.
The Merchant reserves the right to change current prices at any time.
Purchases of goods with special pricing and/or promotional incentives are conducted in accordance with the Terms published on the site.
VAT is not included in the price and is not charged.
Intellectual property
All content (texts, images, and other materials) on the website arteandbellezza.com constitutes the intellectual property of the Merchant or third parties from whom the Merchant has obtained permission for its use. Any use of the content from the site arteandbellezza.com for commercial or other purposes without the explicit consent of the Merchant is prohibited.
Return Policy
We inform our esteemed customers that complaints about goods purchased through our website can be submitted electronically to the email address arteandbellezza@gmail.com.
The right to return or make a complaint is forfeited in cases of unauthorized alterations or interventions on the product by a third party.
If you receive a product that you did not order or a product with a defect, please notify us via email. Return shipping costs will be borne by the seller only in cases of poor product quality; in other cases, the customer is responsible for return shipping costs.
Upon receipt of the returned goods, ARTE & BELLEZZA will either refund the full amount or replace the damaged product.
The return and complaint period for products is 1 day from the date of receipt.
The customer has the right to return the product in the following cases:
- Delivery of a product that was not ordered
- Delivery of damaged products, where damage occurred due to poor handling during delivery.
Complaints sent via parcel delivery must be properly packed in cardboard packaging. Any complaints that are improperly packed and show visible mechanical damage during transport will not be accepted and will be returned to the sender.
Complaints can be made in the form of an exchange for another item within one month, provided that the item is not damaged.
Physical damage is not covered by warranty, and refunds are not provided.
Refunds
In the case of returning goods and refunding a customer who has previously paid with a credit card, either partially or in full, regardless of the reason for the return, the Company is obliged to process the refund exclusively through VISA, EC/MC, Dina, Amex, and Maestro payment methods.
User privacy protection
On behalf of ARTE & BELLEZZA, we are committed to protecting the privacy of all our customers. We collect only the essential, basic information about customers/users and data necessary for business operations, informing users in accordance with good business practices and with the aim of providing quality service. We provide customers with the option to choose, including the option to decide whether or not to be removed from email lists used for marketing campaigns. All user/customer data is strictly protected and accessible only to employees who need it to perform their duties. All employees at ARTE & BELLEZZA are responsible for adhering to privacy protection principles.
Protection of confidential transaction data
When entering payment card information, sensitive data is transmitted over the public network in a protected (encrypted) form using SSL protocol and PKI systems, which are currently the most advanced cryptographic technologies. The security of data during the purchase is guaranteed by the payment card processor Banca Intesa a.d. Belgrade, and thus the entire payment process is handled on the pages of Banca Intesa a.d. Belgrade. At no point is payment card information accessible to our system.
Privacy Policy
ARTE & BELLEZZA, headquartered at 4 Bose Milićević Street, Belgrade, PIB: 111947055, MB: 21862258 (hereinafter: the Merchant), is fully committed to protecting the personal data of users of the website arteandbellezza.com and customers who purchase products from the Merchant through the aforementioned site.
All customer data is strictly protected and is only accessible to employees of the Merchant who need it to perform their duties. The Merchant implements appropriate legal, technical, and organizational measures to protect against unauthorized or unlawful use of customers’ personal data.
During your visit to the website arteandbellezza.com, the Merchant may collect certain personal information necessary for setting up your account, as well as data required for payment or delivery of the order.
The Merchant will not disclose customer data collected through the website arteandbellezza.com or stored in the registered customer database to any third party, except where required to do so under applicable laws of the Republic of Serbia.
The website arteandbellezza.com may recognize a returning user through cookies. Cookies personalize visits to the site according to the user’s preferences. Cookies can be disabled by adjusting the Internet settings of the device used to access the site.
On behalf of ARTE & BELLEZZA, we are committed to protecting the privacy of all our customers. We collect only the necessary basic data about customers/users and information essential for business operations and informing users in accordance with good business practices and with the aim of providing quality service. We provide customers with options, including the choice to be removed from mailing lists used for marketing campaigns. All user/customer data is strictly protected and is only accessible to employees who need it to perform their duties. All ARTE & BELLEZZA employees are responsible for adhering to privacy protection principles.
Final Provisions
For any questions regarding the purchase of goods through the website arteandbellezza.com that are not covered by these Purchase Terms, the provisions of the applicable laws in the Republic of Serbia will apply.
The contracting parties will strive to resolve any disputes amicably, and if that is not possible, such disputes will be resolved before the competent court in Belgrade. The Merchant reserves the right to change these Purchase Terms without prior notice, with such changes being published on arteandbellezza.com.